1. Returns

 

Visit our Returns Portal here: https://www.venderbys.com.au/pages/returns-portal

 

We at VENDERBY's understand that sometimes returns are necessary. In order to provide our customers with the best possible service, we have established the following policy regarding returns and refunds for items that require their original packaging:

 

1. Items must be returned in their original packaging in order to be eligible for a refund. This includes any plastic bags, boxes, or other packaging materials that were included with the item when it was shipped.

 

2. If the original packaging is damaged, customers must take appropriate measures to ensure that the item is protected during shipping. This may include wrapping the item in bubble wrap or other protective materials.

 

3. If the original packaging is missing or damaged beyond repair, customers may not be eligible for a refund. However, we understand that there may be extenuating circumstances in which the original packaging cannot be returned. In such cases, customers should contact our customer service team to discuss their options. You can contact customer service at hello@venderbys.com.au

 

4. Customers are responsible for the cost of shipping any returned items, unless the item was damaged or defective when it was received.

 

We believe that this policy is in the best interest of both our customers and our company. By requiring items to be returned in their original packaging, we can ensure that returned items are in good condition and can be resold or recycled. If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service team.

WE WILL NOT TAKE YOUR PACKAGE RETURN/EXCHANGE IF: The item(s) are not properly packaged. The item(s) have been exposed to perfume, makeup, or smoke odor. Tags or labels have been removed or damaged.

 

2. Complaint

We will provide a refund, repair, or replacement as required by law and in line with applicable regulations. If you contact us about a refund, repair, or replacement, we may request photos or other reasonable evidence of the product in question. All refunds will be issued to the original form of payment. If you paid via bank transfer, please provide these details to our customer service team when initiating the return so that we can process the refund directly to your account.

Please send any complaints to: hello@venderbys.com.au.

Do not send a faulty item to us before reaching out for assistance.

 

3. Pre-order 

If you place a pre-order, it will be clearly marked in the product title and included in your order confirmation. The product description will indicate the expected number of days until the item ships. If your order includes multiple items along with a pre-order, the entire order will be shipped once the pre-order item is back in stock. For pre-orders with a wait time of more than 7 days, we are required to process payment in advance, as we cannot keep the funds on hold for longer; otherwise, the order will be canceled.