RIGHTS OF COMPLAINT

At VENDRBY'S, we aim to deliver high-quality products and services. If you encounter any issues, here’s what you need to know:

Consumer Rights:

Under Australian Consumer Law, you are entitled to:

- Consumer Guarantees: Products and services must be of acceptable quality, match their description, and be fit for purpose.
- Remedies: If a product or service doesn’t meet these standards, you can request a refund, repair, or replacement.
- Protection from Misleading Conduct: Businesses must not deceive or mislead you.

How to Make a Complaint

1. Contact Us: Reach out to our customer service team to resolve your issue.
2. Formal Complaint: If unresolved, submit a formal complaint through our process.
3. External Dispute Resolution: If needed, escalate to the ACCC or an industry-specific ombudsman.
4. Legal Action: As a final step, you may seek resolution through small claims courts or tribunals.

Privacy Concerns

We comply with the Privacy Act 1988. For privacy issues, contact the Office of the Australian Information Commissioner (OAIC).